Refund policy

Right of withdrawal

Consumers have the right to withdraw from a contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods (for deliveries in several parts: the last part).

To exercise your right of withdrawal, inform us (Design Renovatie, Pintschstraße 9, 10249 Berlin, Germany, [Email address]) by means of a clear statement (e.g. a letter or email). You may use the model withdrawal form below, but this is not mandatory.

Consequences of withdrawal

We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the goods back or you have provided proof of return. You bear the direct cost of returning the goods; for goods that cannot be returned by parcel post because of their size, these costs are estimated at a maximum of [amount] EUR. You are only liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions

The right of withdrawal does not apply to goods produced to the consumer's specifications or clearly tailored to personal needs (e.g. furniture with a custom fabric, colour or dimension chosen by you, or tiles cut to size).

Model withdrawal form

To Design Renovatie, Pintschstraße 9, 10249 Berlin, Germany, [Email address]:
I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods: ___ / Ordered on ___ / received on ___ / Name ___ / Address ___ / Signature (paper only) ___ / Date ___